Refunds

Refund Policy

Last updated 28 September 2026

In short: if a paid plan is not right for you, email us within 14 days of any payment and we will refund it in full. No questions asked.

14-day money-back guarantee

If you are not happy with Gatecheck Pro or Team for any reason, you can ask for a full refund within 14 days of any payment. This applies to your first payment and to every renewal, monthly or yearly.

How to request a refund

Email support@getgatecheck.com from the address you used at checkout, or tell us that address, and say you would like a refund. You do not need to give a reason. We aim to reply within two working days.

What happens next

We refund the payment to the original payment method through Stripe. Refunds usually appear within 5 to 10 working days, depending on your bank.

When a payment is refunded, the related subscription is cancelled and paid features stop working in your browser.

Refunds are made in the currency you paid. We are not responsible for exchange rate differences or fees charged by your bank.

After 14 days

Payments made more than 14 days ago are not normally refunded, but you can cancel at any time to stop future renewals. Your plan stays active until the end of the period you have paid for. If something has gone wrong, such as a duplicate charge or a renewal you did not expect, email us and we will look at it fairly.

Cancelling

To cancel without a refund, open the checker, click Pro or Team in the top bar and choose Manage billing. You can also email support@getgatecheck.com.

Your statutory rights

This policy is in addition to, and does not affect, your rights under consumer protection law.